Privacy Policy
Effective Date: October 2025
Last Updated: October 2025
Find Your Agent ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit www.findyouragent.com.au (the "Website") or otherwise interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or submitting your details, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect and hold personal information about you that is reasonably necessary for our business functions, including to match you with suitable real estate agents and related services. The types of personal information we may collect include:
Your name
Email address
Phone number
Suburb and property address
Property type (residential or commercial)
Information you provide in enquiry, appraisal, or contact forms
Details relating to your property requirements or preferences
Technical data such as IP address, device type, browser type, and cookies
Marketing and usage data, such as how you interact with our website and ads
You can choose not to provide certain information, but this may limit our ability to offer our services to you.
2. How We Collect Information
We may collect personal information in the following ways:
When you complete forms on our website, including Residential, Commercial, Free Appraisal, or Contact Us forms
When you communicate with us via phone, email, or social media
When we receive information from third-party partners, such as real estate agents, for the purpose of providing quotes or appraisals
Automatically through cookies and analytics tools (such as Google Analytics and Ads tracking)
3. Why We collect and use your information to:
Provide and improve our services
Match you with suitable partner real estate agents for appraisals, quotes, or property-related services
Facilitate communication between you and our partner agents
Respond to your enquiries and customer support requests
Conduct market research and analyse usage trends
Improve our website, advertising, and service delivery
Comply with our legal obligations
We only collect information that is necessary for these purposes or that you have consented to provide.
4. Disclosure of Personal Information
We may share your personal information with:
Partner real estate agents or agencies who may contact you to provide appraisals, property advice, or quotes
Service providers who help us operate our business, such as web hosting, data storage, and CRM management
Analytics and advertising providers (including Google and Meta) for marketing, optimisation, and retargeting purposes
Professional advisers such as lawyers, auditors, or insurers, where necessary
Government agencies or regulators where disclosure is required by law
We will not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Cookies, Analytics and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, measure performance, and deliver targeted advertising. We use:
Google Analytics and Google Ads to collect website traffic data and display relevant ads based on your interactions
Meta (Facebook and Instagram) pixels for remarketing and conversion tracking (where applicable)
You can disable cookies through your browser settings or opt out of Google’s personalised advertising by visiting Google Ads Settings.
6. Marketing and Communications
We may send you updates, property insights, or promotional content if you have consented or where permitted by law. You can unsubscribe at any time using the link in our emails or by contacting us directly. If you provide your details through one of our forms, you may be contacted by our partner agents for appraisal or quote purposes. These agents are independent of Find Your Agent and have their own privacy policies.
7. Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Data is stored securely in electronic form, including through our CRM platform and trusted hosting providers. While we implement robust security measures, no online data transmission can be guaranteed as completely secure.
8. Access and Correction
You have the right to access and request correction of your personal information held by us. If you believe that information we hold is inaccurate, incomplete, or out of date, please contact us and we will respond within a reasonable timeframe.
9. Overseas Disclosure
Some of our third-party service providers (such as analytics or hosting providers) may store or process data overseas, including in the United States or other jurisdictions. We take reasonable steps to ensure any overseas recipients handle your personal information in accordance with Australian privacy standards.
10. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of linked websites. We encourage you to review the privacy policies of those sites before providing personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website. We encourage you to check this page periodically to stay informed.
12. Compliance with the Privacy Act and Australian Privacy Principles
Find Your Agent complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how personal information must be collected, used, stored, and disclosed in Australia. We take reasonable steps to ensure that the information we collect is protected from misuse or unauthorised access. We only collect information necessary for our business activities and handle it in ways a reasonable person would expect. You have the right to access and correct your personal information and to make a complaint if you believe your privacy has been breached. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.auhttp://www.oaic.gov.au.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us at: Email: admin@findyouragent.com.au
We take privacy complaints seriously and will respond as soon as reasonably practicable.